Our goal is to get your order to you as soon as possible.
The table below should be used as a rough guide to delivery times, however no guarantees can be made because we are at the mercy of courier schedules and any unexpected delays they may face.
|Region||Service||Delivery Time||Order By||Cost|
|Auckland||Overnight||Next Business Day||4PM||Free|
|North Island||Overnight||Next Business Day||4PM||Free|
|South Island||Overnight||Next Business Day||4PM||Free|
|Rural||Rural||+2-3 days on to the above times||4PM||Free|
For Auckland deliveries, you’ll usually receive your order the next business day.
For orders to the rest of the North Island you should also receive them the next business day, however there is a small chance of a delay due to courier network problems such as road or airport closures.
Orders to the South Island have a good chance of getting to you the next day, however plan on 2-3 days if it is critical. Target delivery times are based on orders paid in full via credit card and for in stock items. Orders paid for by bank deposit will be processed and dispatched upon receipt of payment.
We currently only ship to New Zealand and Australia.
Australian customers, please order from our Australian website at www.goutcontrol.com.au
Order Processing Time
When you place and pay for your order, all “in stock, ready for delivery” products will be packed up and made ready for courier pick up as quickly as possible.
Orders sent within New Zealand placed before 4PM Monday – Friday will be dispatched the same day to ensure you get your order as soon as possible.
We use a combination of CourierPost and New Zealand Post for sending orders.
They’re the most reliable and fastest courier companies in the country which means your order will arrive quickly and safely.
All packages are sent in discreet packaging with no reference to Gout Control. The “from” address on the parcel will be our parent company, Online Retail Brands.
After you’ve placed your order, you will receive an email confirming the details.
When we’ve processed your order you will receive another email with the tracking number and courier information.
Track Your Order
You’ll get a tracking number for every order which you can use to track your order every step of the way until it arrives on your doorstep!