Delivery Cost & Times

Our goal is to get your order to you as soon as possible.

The table below should be used as a rough guide to delivery times, however no guarantees can be made because we are at the mercy of courier schedules and any unexpected delays they may face.

RegionDelivery TimeCost
AucklandNext Business Day
(for orders placed before 2PM Mon-Fri)
Free
North IslandNext Business Day
(for orders placed before 2PM Mon-Fri)
Free
South IslandNext Business Day
(for orders placed before 2PM Mon-Fri)
Free
RuralAdd an extra 1-2 days on to the above timesFree

For Auckland deliveries, you’ll usually receive your order the next business day.

For orders to the rest of the North Island you should also receive them the next business day, however there is a small chance of a delay due to courier network problems such as road or airport closures.

Orders to the South Island have a good chance of getting to you the next day, however plan on 2-3 days if it is critical. Target delivery times are based on orders paid in full via credit card and for in stock items. Orders paid for by bank deposit will be processed and dispatched upon receipt of payment.

International Delivery

RegionDelivery TimeCost
Australia3-8 Business DaysFree

Orders sent to Australia are sent via New Zealand Post.

Tracking information will be provided once your order has been dispatched.

We do not currently deliver outside of New Zealand and Australia.

Order Processing Time

When you place and pay for your order, all “in stock, ready for delivery” products will be packed up and made ready for courier pick up as quickly as possible.

Orders placed before 4PM Monday – Friday will be dispatched the same day to ensure you get your order as soon as possible.

Delivery Company

We use a combination of CourierPost and New Zealand Post for sending orders.

They’re the most reliable and fastest courier companies in the country which means your order will arrive quickly and safely.

Discreet Delivery

All packages are sent in discreet packaging with no reference to Gout Control. The “from” address on the parcel will be out parent company, Online Retail Brands.

Notifications

After you’ve placed your order, you will receive an email confirming the details.

When we’ve processed your order you will receive another email with the tracking number and courier information.

Track Your Order

You’ll get a tracking number for every order which you can use to track your order every step of the way until it arrives on your doorstep!